What they are teaching at MBA in GSB - how to steal business from existing ones (how to steal their customers

Nation building via learning and being the best in business

When this post taught at a GSB almost a decade ago, his first activity for the group is " How to rob a bank"  The idea is to point out that robbing a bank, an immoral act has the same component as a legit business organization.   There was so much fun in it, (as we had in a borrowed case from late Dr. Morato -  the Victoria Court case (a repositioning case)

    1.  It has a goal (the ROI the payback the loot)

    2.  Planning Doing, Checking (practicing)

    3.  An organization

    4.  Risk benefit analysis

    5.  Exit plan

    It emphasizes the idea of business plan, organizing, being detailed. 

And also the idea how a legit business could be corrupt to become illegal.

Well from the recent viewing of a YT video, this post should have gone further.  The typical teaching from Harvard and other USA university (and basis for many new business  is

 "How to steal business from existing one?"

There is a video by Professor Thelis Texeira and he has a book how to steal customers from Billion Dollar companies.  

He explains how existing businesses can identify points where they fail to create value and offers methods to provide high value to customers. He examines the customer value chain, proposing a framework to identify and break apart the weakest link. He teaches how to generate ideas that offer high value to customers and how to attract customers away from

The process involves decoupling the value chain (eroding ) and then coupling. Find out the weakest poin in the value chain, improve, revise or disrupt these and/or create more activities around it. For example, the pharmacy business has been decoupled and coupled to include the medication in packets that are in accrodance with the Drs. Rx. No need to remember the Drs RX and remove the meds from the bottles. This has taken care of the company. No wonder the traditional pharmacy company are failing in the US

So really, "How do you steal from an exisitng business (that has stagnated or has a weakness.

Cat and mouse game with your employees

Ateneo Professor on Entrepreneurship

Repost from Open Forum by Barry Moltz | November 12, 2013

It is a sad thing that we entrepreneurs do our best to give the best to our employees.  By default, we entrepreneurs uplift the living standards, lessen poverty by providing jobs.  But many people, some of them our employees, persist in making life difficult for them by petty thefts and stealing.  It happens to even religious (some pastors in their own churches)   Self interest is the culprit.  Extreme ambition of material things.  So we had to remove them because we have strict standards for violation of standards in performance of duty, and care of company property.

Some wacky things our staff do are:

1.  Setting up fake vendor accounts as payee.  Always pre qualify vendor documents and meet the vendor/vendor reps.

2.  False receipts or expense accounts.   (Stamp paid to the expense all ready paid and punch perforate the same)

3.  Steal money from the register.   They will not be willing to go for qualified theft... outright theft is quicker.

Read more, the rest of the article:
"4. Falsify expense accounts. This is probably the most common form of theft in any business. Employees submit either phony expenses or the same expense receipt multiple times.
Solution: Insist upon a receipt for each expense and ensure it has not been submitted before.
5. "Buddy punching." Time theft is very popular as a result of one employee punching in or out for the other. Employees also fill out time cards for days they were not present.
Solution: Biometric time keeping solutions (fingerprints) should be used so buddy punching isn't possible.
6. Steal or falsify inventory. Look for complaints about missing items. An alternate scam is that the employee sets up a fake supplier who never delivers the product, but is paid.
Solution: Take physical inventory often or practice cycle counting. Note missing inventory and use RFID tags to track expensive items.
7. Steal data. This can take the form of customer records or any other digital assists.
Solution: Track all access to any computer program and force users to change passwords frequently. Discontinue accounts of former employees. Restrict access by job function. Cloud-based solutions in general will have much better security in these areas.
Have you had employees steal? How did you find out and what did you do about it?
Read more articles on leadership.