Showing posts with label customers. Show all posts
Showing posts with label customers. Show all posts

Sunday, December 21, 2025

What they are teaching at MBA in GSB - how to steal business from existing ones (how to steal their customers

Nation building via learning and being the best in business

When this post taught at a GSB almost a decade ago, his first activity for the group is " How to rob a bank"  The idea is to point out that robbing a bank, an immoral act has the same component as a legit business organization.   There was so much fun in it, (as we had in a borrowed case from late Dr. Morato -  the Victoria Court case (a repositioning case)

    1.  It has a goal (the ROI the payback the loot)
    2.  Planning Doing, Checking (practicing)
    3.  An organization
    4.  Risk benefit analysis
    5.  Exit plan

    It emphasizes the idea of business plan, organizing, being detailed. 

And also the idea how a legit business could be corrupt to become illegal.

Well from the recent viewing of a YT video, this post should have gone further.  The typical teaching from Harvard and other USA university (and basis for many new business  is
 "How to steal business from existing one?"


There is a video by Professor Thelis Texeira and he has a book how to steal customers from Billion Dollar companies.  

He explains how existing businesses can identify points where they fail to create value and offers methods to provide high value to customers. He examines the customer value chain, proposing a framework to identify and break apart the weakest link. He teaches how to generate ideas that offer high value to customers and how to attract customers away from

The process involves decoupling the value chain (eroding ) and then coupling. Find out the weakest poin in the value chain, improve, revise or disrupt these and/or create more activities around it. For example, the pharmacy business has been decoupled and coupled to include the medication in packets that are in accrodance with the Drs. Rx. No need to remember the Drs RX and remove the meds from the bottles. This has taken care of the company. No wonder the traditional pharmacy company are failing in the US

So really, "How do you steal from an exisitng business (that has stagnated or has a weakness.








Saturday, July 20, 2019

An entrepreneur is extremely proud of his product and wants his employees to be too.

Ateneo Professor on Entrepreneurship

Rizal Philippines
July 20, 2019

Image result for giving away shares of stocks

The entrepreneur is someone who spent time envisioning his product and his/her strategy revolves around the product/customer.   His/her passion revolves around that.  And the entrepreneur share this passion with his/her partners and staff.  The entrepreneur should be able to talk about his product service to hours at end.

If you cant do this, you are not probably an entrepreneur...

Read my other post: Wisdom from small stuff

Sponsor:  Holy Gardens Memorial Park Group

Sunday, February 16, 2014

CRM system, do you need one?

#entrepreneurship, #profjorgeentrep, #freebusinesstips

From Venture Beat by Mikita Mikado  |  February 10, 2014

Everybody is talking about customer retention, lifetime value of customers.  Repeat sales.  (From Carl Sewell - Customers for Life)  Thus you need a systematic system of tracking your customers.

You do not need more customers.  You just need to sell more to your existing customers. How?

By having a CRM system.  Do you have one?  How do you evaluate a CRM system that fits you best?