Ateneo Professor on Entrepreneurship
From Newsmax
Pres. Obama will end his term with one (1 trillion in deficit); it is much lower than expected with over $200 billion spending saved. Pres. Obama inherited over $l.4 trillion in deficit when he took over. Much of the spending has been to contain one of the worst recession that has to come.
The deficit spending has caused US debt to rise to $16 trillion (up from $14 trillion) at end of July 2012.
This will be a big issue in the forthcoming presidential election. The fiscal cliff is also an unresolved problem.
US thus has to borrow up to $0.3l of every dollar it spends. (Mostly comes from China)
What do you think of this US problem?
How is it going to affect the rest of the world? The PHL?
Monday, October 15, 2012
Thursday, October 11, 2012
Ateneo Blue Eagles beat UST growling tigers for 5 peat
Ateneo Professor on Entrepreneurship
From GMA news
by Job de Leon, 5:53 pm.
The Ateneo Blue Eages beat the UST Growling Tigers in a close game 65-62 for a history making 5 peat. It also marks the end of Norman Black's stint at AdeMU head coach. Norman Black will move to be the coach Talk n Text Tropang Texters.
It will also mark the exit of MVP who used to be top supporter the the Blue Eagles over differences on opinion on RH bill and Mining Laws,. Top players of Ateneo will be graduating.
The team to beat next year will be UST.
The MVP award, was awarded to Nico Salva his second. He had another one in season 75.
Read more on Ateneo's remarkable 5 peat with 65-62 win over UST
Has the basketball victory anything to do with academic excellence at Ateneo?
How did Ateneo manage the 5 peat?
What is the contribution of the Alumni Association to this victory?
Is UAAP basketball more glamorous/exciting than PBL?
From GMA news
by Job de Leon, 5:53 pm.
The Ateneo Blue Eages beat the UST Growling Tigers in a close game 65-62 for a history making 5 peat. It also marks the end of Norman Black's stint at AdeMU head coach. Norman Black will move to be the coach Talk n Text Tropang Texters.
It will also mark the exit of MVP who used to be top supporter the the Blue Eagles over differences on opinion on RH bill and Mining Laws,. Top players of Ateneo will be graduating.
The team to beat next year will be UST.
The MVP award, was awarded to Nico Salva his second. He had another one in season 75.
Read more on Ateneo's remarkable 5 peat with 65-62 win over UST
Has the basketball victory anything to do with academic excellence at Ateneo?
How did Ateneo manage the 5 peat?
What is the contribution of the Alumni Association to this victory?
Is UAAP basketball more glamorous/exciting than PBL?
Philippines and Indonesia, Asia's new economic Tigers
Ateneo Professor on Entrepreneurship
From Rappler.com
Step aside powerhouses of the past. Indonesia and Philippines, once the sick man of Asia will be poised to be new economic tigers of Asia. India and China will lose momentum. Stock markets are performing well, inflation is low, and economic growth is one of the highest in Asia. While Europe will be doing 2%, PHL may do 4 to 5% growth.
This is according to Market Watch.
PHL is powered by remittances of its OFW which saw record growth in the past years. This accounts 9% total GDP; BPO which the number of seats rise to 540,000 account for 5% of total GDP. The PHL contact service is No. l in the world. (has overtaken India) BPO is growing at 25%; the PHL stock market grew at 24.4%.
PHL graduated from being a borrower nation to being a lender. It lent $l billion to IMF which will be used to rescue Europe's weak economies.
Other factors that contribute to PHL being a tiger are:
l. Relatively young population;
2. Low debt/debt service
3. Expanding middle class (?)
4. Diversifying (entrepreneurial) economies
5. Stable government.
Do you agree that PHL is now an economic tiger?
As Erap says, pa "weather weather lang yan" Poor nation today, rich nation tomorrow.
Mabuhay.
May PHL leaders and entrepreneurs, people, keep this up.
From Rappler.com
Step aside powerhouses of the past. Indonesia and Philippines, once the sick man of Asia will be poised to be new economic tigers of Asia. India and China will lose momentum. Stock markets are performing well, inflation is low, and economic growth is one of the highest in Asia. While Europe will be doing 2%, PHL may do 4 to 5% growth.
This is according to Market Watch.
PHL is powered by remittances of its OFW which saw record growth in the past years. This accounts 9% total GDP; BPO which the number of seats rise to 540,000 account for 5% of total GDP. The PHL contact service is No. l in the world. (has overtaken India) BPO is growing at 25%; the PHL stock market grew at 24.4%.
PHL graduated from being a borrower nation to being a lender. It lent $l billion to IMF which will be used to rescue Europe's weak economies.
Other factors that contribute to PHL being a tiger are:
l. Relatively young population;
2. Low debt/debt service
3. Expanding middle class (?)
4. Diversifying (entrepreneurial) economies
5. Stable government.
Do you agree that PHL is now an economic tiger?
As Erap says, pa "weather weather lang yan" Poor nation today, rich nation tomorrow.
Mabuhay.
May PHL leaders and entrepreneurs, people, keep this up.
INSPIRATIONAL VIDEO- JANE LABARRETE
| Hi Sir, Please see link below for Inspirational Video Activity http://youtu.be/q9y2idmPKds Many thanks, Jane |
Project Lightning
Ateneo Professor on Entrepreneurship
From WSD insider
This presentation is a pitch for a power company that generates, supplies, and distributes electricity in 47 states, 2/3 of Fortune 500 companies, over 6 million customers, and covers District of Columbia, including, Canada.
The security analysts and the prediction of a bad winter in 2012 promises great business for Project Lightning and great opportunities for profit and capital gains for investors.
Read more on Project Lightning
From WSD insider
This presentation is a pitch for a power company that generates, supplies, and distributes electricity in 47 states, 2/3 of Fortune 500 companies, over 6 million customers, and covers District of Columbia, including, Canada.
The security analysts and the prediction of a bad winter in 2012 promises great business for Project Lightning and great opportunities for profit and capital gains for investors.
Read more on Project Lightning
Tuesday, October 9, 2012
Handling customer complaints on the phone
Ateneo Professor on Entrepreneurship
From Dale Carnegie
If there is a customer complaint, you do not run away from the customer; you run towards them.
Statistics show that unresolved customer complaints or complaints that are not brought to the attention of the seller, results in loss of customer and future sales.
Here are some tips on answering customer complaints on the phone (aside from being calm and polite)
l. Stay calm; do not be angry. Being angry will make him angrier
2. Put yourself in the customer's shoes;
3. Listen for understanding;
4. Empathize with the customer
5. See points of agreement
6. Promise action/resolution of the problem
7. Thank the customer for raising the concern/complaint;
8, Be genuine; do not cite policies; treat the caller as a person
9. If necessary, have the supervisor talk to the customer/complainant.. Sometimes, you supervisor will repeat the policy but it pays that the customer talks to a person in authority.
10. Be honest, sincere and yet firm. (Do not promise things you cant do)
From Dale Carnegie outsanding customer service . Section 4
From Dale Carnegie
If there is a customer complaint, you do not run away from the customer; you run towards them.
Statistics show that unresolved customer complaints or complaints that are not brought to the attention of the seller, results in loss of customer and future sales.
Here are some tips on answering customer complaints on the phone (aside from being calm and polite)
l. Stay calm; do not be angry. Being angry will make him angrier
2. Put yourself in the customer's shoes;
3. Listen for understanding;
4. Empathize with the customer
5. See points of agreement
6. Promise action/resolution of the problem
7. Thank the customer for raising the concern/complaint;
8, Be genuine; do not cite policies; treat the caller as a person
9. If necessary, have the supervisor talk to the customer/complainant.. Sometimes, you supervisor will repeat the policy but it pays that the customer talks to a person in authority.
10. Be honest, sincere and yet firm. (Do not promise things you cant do)
From Dale Carnegie outsanding customer service . Section 4
Answering phone calls (or marketing via the phone)
Ateneo Professor on Entrepreneurship
From Dale Carnegie
Telephone courtesy.
Your company landline or cp is your window to the market. Use this well to gain market share and more customers and sale.
Aside from answering the phone within the 3rd ring, the following must be observed:
l. Be conversational.
2. Give your full name
3. Always mention the first name of the customer;
4. Listen for understanding;
5. Ask open ended questions;
6. Be proactive listener
7. Smile
8. Call instead of email
9. Speak as the same rate as the customer
10. Always thank the customer.
Quick tips for customer service excellence from Dale Carnegie----> Please read Section 5
From Dale Carnegie
Telephone courtesy.
Your company landline or cp is your window to the market. Use this well to gain market share and more customers and sale.
Aside from answering the phone within the 3rd ring, the following must be observed:
l. Be conversational.
2. Give your full name
3. Always mention the first name of the customer;
4. Listen for understanding;
5. Ask open ended questions;
6. Be proactive listener
7. Smile
8. Call instead of email
9. Speak as the same rate as the customer
10. Always thank the customer.
Quick tips for customer service excellence from Dale Carnegie----> Please read Section 5
Customer Complaint Resolution Process
Ateneo Professor on Entrepreneurship
From Dale Carnegie on outstanding customer service
The customer service resolution is based on one of the teachings of Dale Carnegie:
l. Be genuinely interested in other person;
2. Do not criticize, complain, or condemn,;
3. Show honest and sincere appreciation.
There are 8 steps:
l. Greet;
2. Listen
3. Question
4. Empathize
5. Address the issue
6 . Test question
7. Offer additional help
8. Follow through
From Dale Carnegie on outstanding customer service
The customer service resolution is based on one of the teachings of Dale Carnegie:
l. Be genuinely interested in other person;
2. Do not criticize, complain, or condemn,;
3. Show honest and sincere appreciation.
There are 8 steps:
l. Greet;
2. Listen
3. Question
4. Empathize
5. Address the issue
6 . Test question
7. Offer additional help
8. Follow through
From Entrep.com - 12 Commandments for closing a sale
Ateneo Professor on Entrepreneurship
From Entrepreneur.com
In a business, which is defined as an entity that creates customer, selling is essential. If there is no sales nothing happens.
Thus sales training is very important.
Here are some important commandments for closing a sale:
l. Remain seated;
2. Smile
3. Make eye contact;
4. Have the proposal in writing
5. Communicate clearly
other commandments in closing a sale. Read more --->
From Entrepreneur.com
In a business, which is defined as an entity that creates customer, selling is essential. If there is no sales nothing happens.
Thus sales training is very important.
Here are some important commandments for closing a sale:
l. Remain seated;
2. Smile
3. Make eye contact;
4. Have the proposal in writing
5. Communicate clearly
other commandments in closing a sale. Read more --->
Saturday, October 6, 2012
Must see documentaries (photos) for entrepreneurs
Ateneo Professor on Entrepreneurship
From Entrepreneur.com
These are 10 documentaries that start up and entrepreneurs must watch. Interesting.
Must see documentaries for entrepreneur
From Entrepreneur.com
These are 10 documentaries that start up and entrepreneurs must watch. Interesting.
Must see documentaries for entrepreneur
All agreements must be in writing
Ateneo Professor on Entrepreneurship
This is a short video from entrepreneur.com why agreements early on especially must be in writing. (Remember the Mark Z feuds with his former classmates/colleagues at Harvard; the judge cant rule on unwritten agreements)
Hope you are properly guided by this video:
This is a short video from entrepreneur.com why agreements early on especially must be in writing. (Remember the Mark Z feuds with his former classmates/colleagues at Harvard; the judge cant rule on unwritten agreements)
Hope you are properly guided by this video:
Friday, October 5, 2012
Happy Teacher's Day today
Ateneo Professor on Entrepreneurship
I was greeted today "Happy Teacher's Day" by distinguished faculty of AGSB and AMSPH: Dr. Efren Laxamana who holds 3 doctors degree: l medical and 2 education PhD. I was honored and flattered knowing from whom it came from.
He texted: "Happy Teacher's Day. Thank you for all the things you have taught me and done for me. More power 2u sir" How nice! How thoughtful! It makes all the endless nights checking papers and improving syllabus worth it.
Dr. Laxamana happened to be a student for Regis entrepreneurship about decade ago.
I would say I am not worthy of this accolade as: I am not really from academe, no teaching subjects, am really a businessman. However, I would say the teaching methodologies I use are very unique. On so many occasions our cluster chair rejected the revisions I made. And I said, he must just let others teach if my syllabus is unacceptable
I hope in a a very small way, just like to Dr. Laxamana, this "teacher" made a better businessman/entrepreneur of past students; and that I/and the students have done something for nation building.
I was greeted today "Happy Teacher's Day" by distinguished faculty of AGSB and AMSPH: Dr. Efren Laxamana who holds 3 doctors degree: l medical and 2 education PhD. I was honored and flattered knowing from whom it came from.
He texted: "Happy Teacher's Day. Thank you for all the things you have taught me and done for me. More power 2u sir" How nice! How thoughtful! It makes all the endless nights checking papers and improving syllabus worth it.
Dr. Laxamana happened to be a student for Regis entrepreneurship about decade ago.
I would say I am not worthy of this accolade as: I am not really from academe, no teaching subjects, am really a businessman. However, I would say the teaching methodologies I use are very unique. On so many occasions our cluster chair rejected the revisions I made. And I said, he must just let others teach if my syllabus is unacceptable
I hope in a a very small way, just like to Dr. Laxamana, this "teacher" made a better businessman/entrepreneur of past students; and that I/and the students have done something for nation building.
Thursday, October 4, 2012
SR - Henry Sy by Nyel Berroya
http://www.slideshare.net/nyelly01/henry-sy-final
On Sun, Sep 30, 2012 at 10:38 PM, daniel leon berroya <berroyadaniel@gmail.com> wrote:
submitted by nyel berroya
Make your product launch like iPhone?
Ateneo Professor on Entrepreneurship
From Small Business Trend by Jim Kukral
You can launch the product of your company the way apple does it. What are the steps to take:
l. Make your new product compelling or have a USP (Unique selling proposition) Put features that will amaze the market/customers; make it a purple cow (Seith Godin)
2. Have people talk about this (via tweeter and fb)
3. Have mini events prior to the launch. Before the launch you can have: video, webinars, extolling the features of the new product
Launch well. Execute well
Launch your products like iPhone
From Small Business Trend by Jim Kukral
You can launch the product of your company the way apple does it. What are the steps to take:
l. Make your new product compelling or have a USP (Unique selling proposition) Put features that will amaze the market/customers; make it a purple cow (Seith Godin)
2. Have people talk about this (via tweeter and fb)
3. Have mini events prior to the launch. Before the launch you can have: video, webinars, extolling the features of the new product
Launch well. Execute well
Launch your products like iPhone
Wednesday, October 3, 2012
How to boost employee morale
Ateneo Professor on Entrepreneurship
From Business Insider by Vivian Giang
When productivity drops, more employee conflicts, high turnover, there is a sign in decline in employee morale. That seems to result from lack of communication.
Worry no more because this can be cured by emphatic and sympathetic employee training. This is according to "Fighting Workplace Woes" an infographic created by Mindflash. There is 7l%
Low productivity from low morale costs US businesses $350 billion a year.
From Business Insider by Vivian Giang
When productivity drops, more employee conflicts, high turnover, there is a sign in decline in employee morale. That seems to result from lack of communication.
Worry no more because this can be cured by emphatic and sympathetic employee training. This is according to "Fighting Workplace Woes" an infographic created by Mindflash. There is 7l%
Low productivity from low morale costs US businesses $350 billion a year.
How to be a great manager? By being a great leader
Ateneo Professor on Entrepreneurship
From CBS moneywatch by Suzanne Lucas
How do you become a good manager? Ans: by being a good leader. Not everybody is a good leader ( and hence a good manager; we do experience lousy managers/leaders.) A motivation and leadership expert James Robbins, Nine Minutes on Monday. The purpose of a manager is to get great results.
He has 9 questions to be answered each Monday by manager to get great results:
l. Whom I will show genuine interest this week?
2. Whom shall I recognize?
3. Whom I will give feedback to this week?
4. Whom shall I grow?
5 other small things to mind to be great leader
One of the posts in FB says that you become more mature if you start looking at the small stuff. Is that correct?
From CBS moneywatch by Suzanne Lucas
How do you become a good manager? Ans: by being a good leader. Not everybody is a good leader ( and hence a good manager; we do experience lousy managers/leaders.) A motivation and leadership expert James Robbins, Nine Minutes on Monday. The purpose of a manager is to get great results.
He has 9 questions to be answered each Monday by manager to get great results:
l. Whom I will show genuine interest this week?
2. Whom shall I recognize?
3. Whom I will give feedback to this week?
4. Whom shall I grow?
5 other small things to mind to be great leader
One of the posts in FB says that you become more mature if you start looking at the small stuff. Is that correct?
Product Knowledge is power
Ateneo Professor on Entrepreneurship
From Inc. by Marissa Merit Normberg
You must demand the highest level of product knowledge from your employees. Nothing comes close this. Even if you have pleasant and intelligent people in your sales team, if they lack product knowledge, they are useless.
How to go about:
l. Training, training:
1. Sales people, all staff must be briefed on the company's product and feature, MVP and know this by heart.
2. Comparison with competitors must be made, price, terms, features, and this must be mastered.
3. Role playing on how the issues must be tackled.
2. Mastery
The mastery must be checked via reviews and actual site or presentation. How many times do we encounter sales people who say the product is not available, and yet they are on the inventory list or is in he shelf..... Verify verify verify.
3. Learning never stops:
New sales process techniques must be learned; new products must be learned.
Demand only the best product knowledge from your sales people from INC.
From Inc. by Marissa Merit Normberg
You must demand the highest level of product knowledge from your employees. Nothing comes close this. Even if you have pleasant and intelligent people in your sales team, if they lack product knowledge, they are useless.
How to go about:
l. Training, training:
1. Sales people, all staff must be briefed on the company's product and feature, MVP and know this by heart.
2. Comparison with competitors must be made, price, terms, features, and this must be mastered.
3. Role playing on how the issues must be tackled.
2. Mastery
The mastery must be checked via reviews and actual site or presentation. How many times do we encounter sales people who say the product is not available, and yet they are on the inventory list or is in he shelf..... Verify verify verify.
3. Learning never stops:
New sales process techniques must be learned; new products must be learned.
Demand only the best product knowledge from your sales people from INC.
More financial crisis lawsuits to follow JP Morgan case
Ateneo Professor on Entrepreneurship
From FoxNews
NY State Attorney General Eric Schneidman filed a civil case vs. JP Morgan who took over Bear Stearns, on what he claims systematically keeping the public in the dark on mortgage backed securities which were sold to the public which were defective. (This would constitute a securities fraud, a criminal offense, but you can file criminal lawsuit vs corporation, unless officials/persons could be held criminally liable )
There would be more cases to follow.
However, it is doubted whether this would be correct decision, since the government had a hand in the sale of Bear Stearns to JP Morgan. The sins of Bear Stearns was forced by the government into the hand of JP Morgan?!! The US DOJ defended the decision by saying that illegal actions will not be tolerated.
Read more on FoxNews on NY State case vs. JP Morgan
Why am I blogging on this? What is the relation to entrepreneurship?
Is this affecting PHL entrepreneurs, or entrepreneurs elsewhere in the world
From FoxNews
NY State Attorney General Eric Schneidman filed a civil case vs. JP Morgan who took over Bear Stearns, on what he claims systematically keeping the public in the dark on mortgage backed securities which were sold to the public which were defective. (This would constitute a securities fraud, a criminal offense, but you can file criminal lawsuit vs corporation, unless officials/persons could be held criminally liable )
There would be more cases to follow.
However, it is doubted whether this would be correct decision, since the government had a hand in the sale of Bear Stearns to JP Morgan. The sins of Bear Stearns was forced by the government into the hand of JP Morgan?!! The US DOJ defended the decision by saying that illegal actions will not be tolerated.
Read more on FoxNews on NY State case vs. JP Morgan
Why am I blogging on this? What is the relation to entrepreneurship?
Is this affecting PHL entrepreneurs, or entrepreneurs elsewhere in the world
US to lose safe haven status? Bill Gross
Ateneo Professor on Entrepreneurship
From Moneynews
US may soon lose its safe haven status for currency and investment, according to Bill Gross of Pacific Investment Management Co, unless US addresses its problems of deficit spending and propensity (addiction to debt)
The Congressional Budget Office, the Bank of International Settlement, the International Monetary Fund all agreed that a gap on spending on borrowing must be cut; otherwise, US will continue to print more money, inflating the dollar, losing its value and US bond will lose its value.
PIMCO cut its holdings of US treasuries from 33% to 22% (lest its bonds burn to a crisp)
Why are we writing on this? What is the relationship to entrepreneurship ecosystem?
Will this problem affect PHL businesses or it is too far away to singe PHL investors/entrepreneurs?
Read more on Bill Gross comment on US addiction
From Moneynews
US may soon lose its safe haven status for currency and investment, according to Bill Gross of Pacific Investment Management Co, unless US addresses its problems of deficit spending and propensity (addiction to debt)
The Congressional Budget Office, the Bank of International Settlement, the International Monetary Fund all agreed that a gap on spending on borrowing must be cut; otherwise, US will continue to print more money, inflating the dollar, losing its value and US bond will lose its value.
PIMCO cut its holdings of US treasuries from 33% to 22% (lest its bonds burn to a crisp)
Why are we writing on this? What is the relationship to entrepreneurship ecosystem?
Will this problem affect PHL businesses or it is too far away to singe PHL investors/entrepreneurs?
Read more on Bill Gross comment on US addiction
Sam Zell - Dow Jones should be at 9,000 rather than 13,000?!
Ateneo Professor on Entrepreneurship
From Money News on DJIA
The Dow Jones, according to real estate magnate Sam Zell is kept artificially high by Fed Reserve Bank liquidity measures. As of now the Fed Bank is engaged in QE3, buying $40 billion worth of mortgage backed securities monthly.(injecting liquidity into the system. The liquidity does not move into long term investment like capacity build up like factories but short term investment like stock market)
The uncertainity comes from the spending cuts and tax breaks stopping, more popularly known as fiscal cliff. The US congress has yet to act on the replacement legislation.
The Dow should be at 9,000, falling by 4,000 if the US Fed liquidity were factored out. DJIA is at 13,000 now.
Read more on real stock prices at Dow Jones by Zell
Do you agree with Zell?
Why is this post imporant to entrepreneurship? for the PHL entrepreneurs.?
From Money News on DJIA
The Dow Jones, according to real estate magnate Sam Zell is kept artificially high by Fed Reserve Bank liquidity measures. As of now the Fed Bank is engaged in QE3, buying $40 billion worth of mortgage backed securities monthly.(injecting liquidity into the system. The liquidity does not move into long term investment like capacity build up like factories but short term investment like stock market)
The uncertainity comes from the spending cuts and tax breaks stopping, more popularly known as fiscal cliff. The US congress has yet to act on the replacement legislation.
The Dow should be at 9,000, falling by 4,000 if the US Fed liquidity were factored out. DJIA is at 13,000 now.
Read more on real stock prices at Dow Jones by Zell
Do you agree with Zell?
Why is this post imporant to entrepreneurship? for the PHL entrepreneurs.?
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