5 tips for responding to disgruntled customers on social media

---------- Forwarded message ----------
From: SmartBrief on Small Business <smallbusiness@smartbrief.com>
Date: Tue, Dec 4, 2012 at 12:36 AM
Subject: 5 tips for responding to disgruntled customers on social media


SmartBrief on Small Business
December 3, 2012
http://r.smartbrief.com/resp/ebhNCexkBiCfhktxCidndhCicNpQcd


                TODAY'S HEADLINES

PROBLEM. SOLVED.
* How to translate insight into action
MARKETING
* Make sure your online brand is representing you well
* Why Instagram could be a boon for business
MANAGEMENT
* Turn off your computer and go talk to someone
* Holiday party isn't high on employees' wish lists, survey finds
MONEY
* How to reduce your expenses and free up more cash
* Legal advice on selling office space
TIPS & TOOLS
* 5 tips for responding to disgruntled customers on social media
* Using Google Hangouts to connect with your customers
FEATURED CONTENT
* Generate Positive Publicity Without Spending a Dime
* Use Social Branding to Make a Great First Impression
* A B2B Blog Should Be Purpose-Driven and Continuous
* Direct Marketers Are Mostly Positive, Though Concerns Loom
* Tweaking Facebook Content Can Help With B2B Leads
* Want to Improve Your Email Marketing Techniques?
* Engage Better on Twitter With These Tips
* Storytelling Can Help Your Marketing Strategy
MOST READ
* 3 tips for networking success
* Tax-planning strategies for the end of the year
* How to write news releases that boost your SEO
* Don't toss these vital business documents
* The positive power of a few bad reviews
JUST FOR FUN
* Moms across America proved wrong: Sitting near a TV won't harm your eyes

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