Thursday, September 6, 2012
Enemies of customer service - growth and scalability
Ateneo Professor on Entrepreneurship
Customer service problem crop up becasue of l. growth and scaling up.
When companies, grow, personalized customer service is lost; automation makes it easier for company, but not for customers.
Changes, systems must be made in such a way that the contact to the customer is maintained, or even heightened. and not lost. Key to outstanding customer service
Customer service problem crop up becasue of l. growth and scaling up.
When companies, grow, personalized customer service is lost; automation makes it easier for company, but not for customers.
Changes, systems must be made in such a way that the contact to the customer is maintained, or even heightened. and not lost. Key to outstanding customer service
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