Ateneo Professor on Entrepreneurship
From open forum on customer service
This post could have come from Customer for Life
Some of the keys for excellent customer service experience (UNIQCSX - our motto at Holy Gardens Memorial Park) areL
l. Underpromise overdeliver (Carl Sewell)
2. Call/remember the customer's names (Dale Carnegie)
3. The customer is always right; if he is wrong, go to the first statement;
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