Tuesday, September 11, 2012
Improving customer relationship
Ateneo Professor on Entrepreneurship
From Fox business center
When there is problem with customers, it is usually 80% of the time problem of the enterprise. Thus an audit of customer relationships must be conducted deep and regularly.
An interesting suggestion here is for the salesman/marketer to be agenda setter for the customer ie to suggest solutions rather than just products to the customer; e. g for client of a printer who just wants to print books, printing of brochures, fliers, or calling cards may be suggested.
Improving customer relationships
From Fox business center
When there is problem with customers, it is usually 80% of the time problem of the enterprise. Thus an audit of customer relationships must be conducted deep and regularly.
An interesting suggestion here is for the salesman/marketer to be agenda setter for the customer ie to suggest solutions rather than just products to the customer; e. g for client of a printer who just wants to print books, printing of brochures, fliers, or calling cards may be suggested.
Improving customer relationships
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