Stung by news and advisory that NAIA 1 is one the world's top worst airports in the world (and therefore a desecration to the honor of the Late Benigno Aquino, father of the current Philippine President) the DOTC will probably invest in zillions to renovate the airport terminal. But just doing that would not be enough to improve the experience of tourists and plane crews who visit and stay in the country.
This blog would suggest that a system approach, Input, Throughput, Output approach (or Enterprise Delivery System) by Dr. Ed Morato be used.
INPUTS: Include better supervisors, more polite security guards, customs and immigration staff, travel and security to and from the airport; train to airport from train stations (easier access), buses (instead of just taxis)
THROUGHPUTS: training, faster processing of inbound and outbound passengers, lost and found, housekeeping and security training, better customs and immigration processing (like being faster, having more staff on peak loads or arrival periods of planes which is usually late in the night and you see very few staff manning immigration and you see long lines). Even for a modern airport like NAIA 3, we almost got bumped from a Cebu Pacific flight under a tight schedule, because there were only 2 immigration staff.
OUTPUTS: more passengers processed, less incidence of hold ups, faster emptying of the airports, less delayed flights, more tourists, less criticisms
But then again these suggestions, given free of charge, will be seen only by blind eyes, or not read at all (do they read relevant blogs? I guess not. This is just another journal and musing) But who knows some MBA graduates might be DOTC Secretary, or even President of the Philipppines, and may consider these? Who knows?
Our generation needs an ENTREPRENEURIAL REVOLUTION.
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